We take your financial protection very seriously. We are members of the Travel Trust Association who provide financial protection for all our customers in the unlikely event that anything may happen to us at any stage from booking your holiday to the time you come home. You can be assured that at all times your money is fully protected against the failure of our company or the failure of any of our suppliers.
In the unlikely event of something going wrong, The Travel Trust Association is on hand to facilitate your holiday, or provide refunds if for any reason it’s not possible for your holiday to continue. At all stages your money and your safety is 100% securely protected.
You are welcome to verify our membership with the TTA here on their web site. Simply enter our membership number ‘Q4694’ or ‘Elite Sports Travel’ into the search box.
Please speak to a member of our travel team if you would like more information about how your money is protected and our relationship with the TTA.
The Travel Trust Association is a travel trade association with members consisting of travel agents, tour operators and travel organisers.
Members of the Travel Trust Association are bound by a code of conduct to operate within a strict set of operational guidelines. These guidelines include the operation of a Trust Account which is used to store and protect customers money. The Trust Account is supervised by a third party independent auditor. As a customer, any payments you make to us are made into this Trust Account and suppliers are paid from this trust account for the services you need for your holiday.
In addition to the protection afforded by the Trust Account, the TTA also guarantee your financial obligation up to a value of £11,000 per passenger. So if you paid £2,000 The TTA guarantee they will reimburse the loss of the £2,000, where it is not available for you from the Trust Account.
All our holidays that include flights are ATOL protected. Currently we don’t hold the ATOL licence ourselves, but the TTA provide the facility for us to certificate your package through their ATOL Angel facility, which means that we put together the separate elements of your package and then combine all the elements into a package which is issued under the ATOL they hold. All packages including flights are therefore fully compliant with both the Package Travel Regulations and the ATOL Regulations.
In the meantime, we are in the process of applying for our own ATOL licence and we will of course update our site with the logo and licence number as soon as we have it. Just for clarification though, please be assured that we will never sell any holiday package coupled with a flight that is not fully 100% protected by ATOL.
ABTA actually ended it’s consumer protection program over ten years ago, back in 2006! Essentially ABTA do not protect the consumer against the failure of its members. As a consumer ABTA do not provide protection for your money automatically. but ABTA do offer an insurance policy that you can purchase to cover you should you wish.
As a member of the TTA, any booking you place with us at Elite Sports Travel is automatically covered by the TTA’s 100% Financial protection policy. You can read about this in more detail above.