When someone visits www.elitesportstravel.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
When you submit an enquiry to us through our web site, via email or over the telephone, we collect some personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists or any of your details with other organisations and businesses at all.
We use a third-party provider, MailChimp, to deliver our email marketing messages by email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected] and asking for your email address to be removed from our marketing list.
When you make an enquiry or booking with Elite Sports Travel your name, address data, email and contact number, along with details about the nature of your booking and the services you have booked will be stored in our in-house CRM system called Passport. All the information we hold in Passport is securely stored and please be assured that we do not share your personal details with any other company without your consent.
We do not share any customers data with any other third party organisations, except in two situations:
1. In the act of booking travel services with third party suppliers for the purposes of facilitating the booking your are making. These services can be provided by multiple suppliers for each booking and our suppliers are too numerous to list individually here and are not applicable to all customers. For details on the suppliers we use for your booking and for links to the Privacy Policies of each of our suppliers, please contact us at [email protected] for details specifically relating to your booking.
2. Unless requested to do so for the purposes of abiding with the law here in the United Kingdom.
Under no other circumstances do we or would we ever share your details with another organisation.
You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected] and we will return your email with the details that we hold on file for you.
This Policy is reviewed annually and was last revised on 25th April 2018.