Privacy Policy - Elite Sports Travel

Elite Sports Travel

Elite Sports Travel – Privacy Policy

At Elite Sports Travel, we take our customers (and potential customers) data protection extremely seriously. In particular we want you to know that we do not buy, sell or rent any of our customers or potential customers data at any time. All data collected is used by us internally to enable us to provide you with quotations and bookings of services based upon the selections you make or the products you have registered an interest in. This Privacy Policy determines what, when and why we collect data from you, how we use the data that you give to us, the limited conditions we may have to disclose it and how we keep it safe. It also contains details of how you can find out what data we hold on you and how to remove that data should you wish us to.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists, Chat Box & Form Submissions

When you submit an enquiry to us through our web site, via email or over the telephone, we collect some personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists or any of your details with other organisations and businesses at all.

We use a third-party provider to deliver our email marketing messages by email. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to marketing emails at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at [email protected] and asking for your email address to be removed from our marketing list.

CRM System

When you make an enquiry or booking with Elite Sports Travel your name, address data, email and contact number, along with details about the nature of your booking and the services you have booked will be stored in our CRM system. All the information we hold in our CRM is securely stored and please be assured that we do not share your personal details with any other company without your consent.

Who We Share Your Data With

We do not share any customers data with any other third party organisations, except in two situations:

1. In the act of booking travel services with third party suppliers for the purposes of facilitating the booking your are making. These services can be provided by multiple suppliers for each booking and our suppliers are too numerous to list individually here and are not applicable to all customers. For details on the suppliers we use for your booking and for links to the Privacy Policies of each of our suppliers, please contact us at [email protected] for details specifically relating to your booking.

2. Unless requested to do so for the purposes of abiding with the law here in the United Kingdom.

Under no other circumstances do we or would we ever share your details with another organisation.

Access To Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected] and we will return your email with the details that we hold on file for you.

Changes to this Privacy Notice

This Policy is reviewed annually and was last revised on 27th May 2022.